609 views | Last updated on Feb 14, 2017 staffing
Psi is a free, open source Jabber (only) client. It works well, but it may be more difficult for end users to configure than Pidgin or Adium.
Psi hides in the system tray if user closes main application window. Train users to select Offline status to leave shift, and to Exit by selecting the Psi logo > Quit.
It inserts itself into the Startup folder on installation. Note that because it does not support plugins, it may not get customized for easiest access to more advanced LibraryH3lp features.
By default, Psi will not automatically open new chat windows, instead alerting the user by sound and animation in the buddy list. To change this, pick Options > Events > Auto-open new messages. Also in this area: check Allow auto-open even from unlisted users and Auto-authorize contacts.
It is probably best in most cases that Psi is specially configured to send a message to the server when a librarian closes a chat window. Pick Options > Advanced > Enable Inactivity Events. Read more on this topic.