322 views | Last updated on Feb 14, 2017 staffing
Any desktop chat client that supports the XMPP (Jabber) chat protocol can be used to staff the service and answer chats. These clients are available across all platforms.
Desktop clients require local software installation, but they are highly configurable for settings like new message alerts and automatic away status after idle time. They are more robust than web clients. They will often automatically reconnect your account after network disruptions.
To transfer, send a file to a guest, or email a transcript, operators need to follow the chat management link that comes in at the beginning of each chat. Below is an example of what this looks like in the Pidgin desktop client: