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How do I end a chat with a guest?

200 views   |   Last updated on Nov 27, 2018    staffing


Operators can end a chat by closing their chat window.  This places an end timestamp on the chat, although the guest does not see any indication of it.  That way a guest isn't discouraged from asking follow-up questions.  If the guest sends a new message after the operator closes the window, it will begin a new chat.