Want to build your own knowledgebase?
Each LibraryH3lp subscription includes unlimited independent internal or public-facing knowledgebases (FAQs).



Search the LibraryH3lp Knowledge Base

 

 


Why is referrer blank or false for a chat?

321 views   |   Last updated on Feb 14, 2017   

 

Unfortunately, we can't capture referring URL from patrons using pop-up widgets in IE.  Other than that, there might be some settings a patron could use in their browser, or browser extensions to prevent tracking, that would prevent our system from capturing that data.

Topics