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How can I use proactive chat or add a chat tab within EBSCO?

4206 views   |   Last updated on Jul 06, 2020    proactive integrations


Step 1: Special location in EBSCO for your chat snippet embed code

The key to getting a proactive chat invitation or a chat tab to show up properly on an EBSCO page is to add the chat code snippet as part of the footer or your EDS customizations.

Step 2: Making the proactive chat invitation look nicer...

If you are adding a proactive chat invitation (not needed for chat tabs), you'll probably want to add the following bit of custom styling to the "Offline Appearance" area of the chat code snippet you are using to add proactive chat invitations to EBSCO.  This custom styling overrides some of the default EBSCO dialog styling to tidy up the proactive chat invitations a bit:

<style type="text/css">
  .ui-dialog { 
    z-index: 1000;
  .ui-dialog .ui-widget-header button.ui-button .ui-icon-closethick {
    margin: -8px;
  .ui-dialog .ui-widget-header {
    padding: 20px 0 0 15px;
  .ui-dialog .ui-widget-header > span:first-child {
    font-size: 1.2em;
  .ui-dialog .ui-dialog-content p {
    font-size: 1.2em;
    margin-top: 20px;
  .ui-dialog .ui-resizable-se {
    display: none !important;



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