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How can I use proactive chat within EBSCO?

2254 views   |   Last updated on Dec 13, 2018    proactive integrations


The key to getting the proactive invitation to show up properly on an EBSCO page is to add the chat code snippet as part of the footer.

Also, you'll probably want to add the following bit of custom styling to the "Offline Appearance" area of the chat code snippet you are using to add proactive chat invitations to EBSCO.  This custom styling overrides some of the default EBSCO dialog styling to tidy up the proactive chat invitations a bit:

<style type="text/css">
  .ui-dialog .ui-widget-header button.ui-button .ui-icon-closethick {
    margin: -8px;
  .ui-dialog .ui-widget-header {
    padding: 20px 0 0 15px;
  .ui-dialog .ui-widget-header > span:first-child {
    font-size: 1.2em;
  .ui-dialog .ui-dialog-content p {
    font-size: 1.2em;
    margin-top: 20px;
  .ui-dialog .ui-resizable-se {
    display: none !important;