350 views | Last updated on Nov 21, 2018 webclient
No special steps necessary to switch from the old webchat to the new webclient for staffing (US, CA, EU, SG). You simply just start using the new. And you can go back and forth as needed until you are comfortable.
We'll most likely discontinue the old webchat client at some point. It has been many years since it received any updates. When the old client is retired, the old URL will redirect to the new webclient for staffing.
There is nothing that changes from the guest's point of view when operators switch staffing clients.